Refund & Replacement Policy

Effective Date: July 12, 2026

At FemmeHer, your health, safety, and satisfaction are our highest priorities. Because our products are intimate wellness devices intended for personal use, we maintain strict hygiene standards and cannot resell products once they have been opened or used.

Please read our policy carefully before placing your order.

Order Cancellation

Orders begin processing shortly after they are placed.

• Orders may be cancelled within 24 hours of purchase.

• Once an order has entered processing or has been shipped, it can no longer be cancelled.

• To request a cancellation, please contact support@femmeher.com as soon as possible and include your order number.

• While we will always do our best to help, cancellation cannot be guaranteed once fulfillment has begun.

Returns

Due to hygiene and safety reasons, FemmeHer does not accept returns of intimate wellness products once they have been shipped. This policy helps ensure that every customer receives a brand-new, unused product.

We cannot accept returns for:

• Opened or used products

• Products that have been shipped successfully

• Change of mind

• Buyer's remorse

• Incorrect orders placed by the customer

Damaged or Defective Products

If your product arrives damaged or is defective upon arrival, we're here to help.

Please contact support@femmeher.com within 48 hours of delivery and include:

• Your order number

• A brief description of the issue

• Clear photos or videos showing the damage or defect

After reviewing your claim, we will provide a free replacement if the product is confirmed to be defective or damaged during shipping.

Please note that we do not issue refunds for damaged or defective products. Eligible claims will receive a replacement product.

Incorrect Items

If you receive the wrong item, please contact us within 48 hours of delivery with photos of the package and the item received.

Once verified, we will send the correct item at no additional cost.

Lost Packages

If your shipment is confirmed lost in transit by the shipping carrier, our support team will work with you to arrange an appropriate replacement.

Please note that shipping delays caused by carriers, customs inspections, weather conditions, or other circumstances outside our control do not qualify for refunds.

Contact Us

If you have any questions regarding this policy, please contact our Customer Support team.

Email: support@femmeher.com

Our team is committed to responding as quickly as possible and ensuring every customer receives the support they need.

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FemmeHer offers premium, discreet at-home intimate wellness devices designed to support women's pelvic health, confidence, and everyday well-being.